7 habits and info pros

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From: Deb Hunt (dhunt@exploratorium.edu)
Date: Thu Nov 11 2004 - 11:48:42 PST 

Message-Id: <B1217B3B-341A-11D9-BF6E-0030656B1132@exploratorium.edu>
From: Deb Hunt <dhunt@exploratorium.edu>
Subject: 7 habits and info pros
Date: Thu, 11 Nov 2004 11:48:42 -0800

LISTEN UP
Taking a cue from the hugely successful Stephen Covey book "The 7
Habits of Highly Effective People," author and consultant Larry English
notes that there are many places where one's listening ability causes
or contributes to initiative success or failure, and says that
information specialists seeking management support should not just go
and try to "sell" an initiative -- they must first listen to and
understand the real needs of their managers. "Then, once you have fully
understood their problems from their perspective, you will know how to
communicate what you are trying to do in a way that will enable them to
recognize that you are able to solve the real problems in ways
management can understand. Therefore, if you come to me and complain
that you do not have management support, you can expect me to listen to
you. Then I might ask you, 'What have you done to understand your
manager's business drivers and problems?'" (DM Review Nov 2004)
<http://www.dmreview.com/article_sub.cfm?articleId=1012462>
________________________
Deborah Hunt
Senior Information Specialist
Exploratorium
3601 Lyon Street
San Francisco, CA 94123
Voice: 415-353-0485
Fax: 415-561-0370
mailto:dhunt@exploratorium.edu

"A woman is like a tea bag; she never knows how strong she is until
she's in hot water." Eleanor Roosevelt

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