RE: SLA-SF: Short Subscriptions Agents Survey -- Help Requested

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From: Janis, Barbara (BJanis@presidiotrust.gov)
Date: Fri Sep 24 2004 - 09:19:43 PDT 

Message-ID: <9BFA13508B35D54EB70EDC28175B90A3110179@EXCHANGEBE.presidiotrust.gov>
From: "Janis, Barbara" <BJanis@presidiotrust.gov>
Subject: RE: SLA-SF: Short Subscriptions Agents Survey -- Help Requested
Date: Fri, 24 Sep 2004 09:19:43 -0700

Dear Cliff,

We used Prenax for about 1-1/2 years till my subscription budget was taken
away. They were very nice to work with. They did raise their rates a bit
when the dotcom bust happened. I think your service and resulting experience
with a subscription agency has most to do with your rep. There were the
usual mixups with vendors, but Prenax was always very amendable to trying to
work things out. I'd give them a 3+ over all.

Barbara

 

Barbara Janis, M.L.I.S.

Library Manager

Presidio Trust

P. O. Box 29052

San Francisco, CA 94129-0052

Phone: 415-561-5343

Fax: 415-561-5315

-----Original Message-----
From: cliff.mills@philips.com [mailto:cliff.mills@philips.com]
Sent: Thursday, September 23, 2004 1:23 PM
To: SLA-SF@exploratorium.edu; sla-csna@lists.sla.org
Subject: SLA-SF: Short Subscriptions Agents Survey -- Help Requested

 

Hello, Everyone,

My company is looking at consolidating our libraries subscriptions into one
account. If you have any experience with any of the following four
subscription agents, I would appreciate your input on the short, very
unscientific survey below. I will gladly send out the results of this
survey to anyone who participates. The four companies we are considering
are:

1. Basch http://www.basch.com/

2. EBSCO http://www.ebsco.com/home/

3. Prenax https://www.prenax.com/

4. Swets http://www.swets.com/

===================================================================

Please rank any of the vendors using the following:

1 = Poor
2 = Average
3 = Good
4 = Excellent

Please leave no ranking in the boxes if you have no experience or opinion.

 

Basch

EBSCO

Prenax

Swets

Customer Service

4

 

 

 

Pricing

3

 

 

 

Electronic Access

4

 

 

 

 Ease of use

4

 

 

 

5.

Comments:
See above.

===================================================================

Thanks in advance for your response. I apologize if the table doesn't
appear correctly on your screen.

Thanks!

Cliff Mills

===================================================
Cliff Mills, Manager Phone: (408)
474-5479
Information Resource Center Fax: (408) 474-5575
Philips Semiconductors Intranet:
http://pww.sjo.sc.philips.com/irc/index.html
1120 Ringwood Court, Mailstop SJ20 E-mail:
mailto:cliff.mills@philips.com
San Jose, California 95131 Send requests to :
mailto:library@philips.com

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