From: Reynolds, Camille (creynolds@Nossaman.com)
Date: Tue Oct 29 2002 - 08:57:00 PST
Message-ID: <1167DF5724AAD211B93B0008C7B1890101E4634C@EXCHGSF01> From: "Reynolds, Camille" <creynolds@Nossaman.com> Subject: FW: [IFPWORKSHOPS] Infopeople's newest workshop "When Being Nice Isn't Working: Date: Tue, 29 Oct 2002 08:57:00 -0800
-----Original Message-----
From: Linda Rodenspiel [mailto:assist@infopeople.org]
Sent: Tuesday, October 29, 2002 8:55 AM
To: Multiple recipients of list
Subject: [IFPWORKSHOPS] Infopeople's newest workshop "When Being Nice
Isn't Working:
Infopeople is pleased to announce the following new workshop:
Title: When Being Nice Isn't Working: Service, Safety, and Security at the
Moment of Truth
Dates and locations:
Friday, November 22, 2002, San Francisco Public Library
Tuesday, December 3, 2002, Cerritos Public Library
Monday, December 16, 2002, San Jose Public Library
Wednesday, January 8, 2003, Fresno County Public Library
Thursday, January 23, 2003, San Bernardino Public Library
To register for this workshop: Use the online registration form at
http://www.infopeople.org/WS/workshop/Workshop/110
There will be additional sessions scheduled in San Diego, Ventura and
Sacramento. As soon as the dates are confirmed, these sessions will be
announced.
Are you concerned about the escalation of threatening behavior from certain
patrons?
Do you feel uncomfortable dealing with confrontations?
Would you like to learn how to feel safer in your work environment?
Would you like to know how to deal more effectively with a wide variety of
patrons?
Do you want to learn more about safety, service, and security to help you
and your library?
Come learn from Dr. Steve Albrecht, from the Baron Center in San Diego. Dr.
Albrecht is a nationally recognized expert on workplace safety and security
as it pertains to libraries. He has presented his "service with safety"
program to library systems around the state of California.
Workshop Description: This all-day workshop will provide library staff and
supervisors with more peace of mind and make them more comfortable when
dealing with conflicts involving patrons. The statistics don't lie - the
odds are small that any of us will be hurt by a violent act at work.
However, as anyone who works with the public can attest, incidents of
threats and related inappropriate behavior from library patrons are on the
increase. The types of threats that patrons pose to library staff have
changed and multiplied. Library staff members need to acquire new tools and
skills to handle today's challenges to
our safety and security while at work.
At this workshop, you will learn the latest concepts and techniques to
prevent violence and defend yourself and your library. This powerful,
dynamic program will include examination of the types of threats posed by
some library patrons; options for managing threatening patrons; personal
safety awareness choices.
Highlights:
Understanding threatening and violent behavior
--the violence equation
--library "approachers"
--library incidents
Managing patrons with a service and security attitude
--the service tripod
--seven service sins and seven graces
Communication skills
--the LEAPS Model
--anger management
--last-ditch communication tools
Personal self-defense for your environment
--people skills
--personal space protection
--safety habits
Workshop Instructor: Dr. Steven Albrecht. Dr.Albrecht is President of
Baron Center, Inc., a San Diego based consulting firm which is nationally
recognized for its workplace violence prevention and intervention services
and programs. Dr. Albrecht is internationally recognized for his expertise
and experience in the areas of threat assessment and management, workplace
violence, domestic violence
in the workplace, stalking and crisis management. Dr. Albrecht?s clients
have included government, military, educational institutions as well as law
firms, medical settings and Fortune 500 companies.
Who Should Attend: This session is ideal for all library staff and their
supervisors, managers, and administrators.
Prerequisites: None.
Fee: There is a $75.00 fee for this workshop. Infopeople does not provide
parking passes, lunch or refreshments.
Other Logistics:
*On-site check-in is from 8:30-9:00 AM; instruction is from 9:00 AM-4:30
PM.
*Maps, directions, and parking information are available on the Infopeople
Web site at http://www.infopeople.org/WS/workshop/Directions
*Infopeople does not provide refreshments or lunch. Since some training
locations do not have in-house or convenient food service, Infopeople
recommends that participants bring a sack lunch.
To view a complete list of Infopeople workshops and for general information
about Infopeople training opportunities, go to the main Infopeople
Workshops page at http://www.infopeople.org/workshops/index.html.
If you have questions about registration or scheduling of workshops, please
contact Linda Rodenspiel, the Infopeople Project Assistant, at
assist@infopeople.org or by phone at 650-578-9685.
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